Website Terms & Conditions

AEJ Disability Support – Terms of Use

By accessing and using this website, you agree to comply with the following Terms and Conditions. These terms govern your use of the AEJ Disability Support website and any interactions made through it.

General Information

This website is operated by AEJ Disability Support ABN: 72 648 195 882 an independent disability support provider offering services to self-managed and plan-managed NDIS participants. All information on this site is provided in good faith and is intended for general informational purposes only.

Use of Website

You agree to use this website lawfully and respectfully. You must not use this website for any activity that:

• Is unlawful or breaches any law;

• Interferes with the security or functionality of the site;

• Attempts to access restricted areas without permission;

• Involves sending false, misleading, or inappropriate information through the contact form. Contact Form & Communication

If you submit your personal information through the contact form, you agree that it may be used by AEJ Disability Support to respond to your enquiry and provide information about services. Your information is handled in line with the AEJ Disability Support Privacy Policy and is not shared with any third parties.

Accuracy of Information

While I strive to ensure the content on this site is current and accurate, AEJ Disability Support makes no warranties or representations regarding the completeness, accuracy, reliability, or availability of the website or the information provided. Service offerings may change or be updated at any time.

Intellectual Property

This website is hosted on Squarespace, and some images displayed may be owned or licensed by Squarespace or third-party providers. AEJ Disability Support has obtained the appropriate rights, approvals, or licences for all third-party images used on this website, including those that have been paid for or sourced with permission.

All original content on this website — including text, service descriptions, documents, branding, and the AEJ Sunflower logo — is the property of AEJ Disability Support and is protected by Australian copyright laws.

You may not copy, reproduce, modify, or distribute any part of this website, including its content or imagery, for commercial or public use without prior written consent from AEJ Disability Support.

This website may include links to external websites for your convenience. AEJ Disability Support is not responsible for the content, privacy practices, or accuracy of any third-party websites.

Limitation of Liability

To the fullest extent permitted by law, AEJ Disability Support is not liable for any loss or damage you may incur from using this website, including reliance on the information provided or issues arising from website interruptions.

Changes to Terms

These Terms & Conditions may be updated from time to time without notice. Continued use of the website following changes indicates your acceptance of the revised terms.

Privacy Policy

AEJ Disability Support – Privacy and Confidentiality Statement

At AEJ Disability Support, your privacy is important. This Privacy Policy outlines how your personal information is collected, used, stored, and protected when you interact with this website or submit information via the contact form.

Collection of Personal Information

When you use the contact form on this website, AEJ Disability Support may collect personal details such as your name, email address, phone number, and any information you choose to provide in your message. This information is collected solely to respond to your enquiry or to provide further information about the services AEJ Disability Support may offer.

Use of Personal Information

Any personal information you provide is used only for the purpose of communicating with you, providing support information, or answering your questions. I do not use your data for marketing purposes without your consent.

Disclosure to Third Parties

AEJ Disability Support does not share, sell, rent, or disclose your personal information to any third parties. Your information remains confidential and is only accessed by the sole operator in accordance with your consent and relevant support needs.

Data Security

All personal information collected through this website is stored securely and handled in compliance with the NDIS Practice Standards, the NDIS Code of Conduct, and the Australian Privacy Principles under the Privacy Act 1988 . Reasonable steps are taken to protect your information from misuse, loss, or unauthorised access.

Scope of Services

AEJ Disability Support is an independently owned and operated sole trader business providing disability support services to self-managed and plan-managed NDIS participants. AEJ Disability Support is not a registered NDIS provider and cannot provide services to NDIS-managed (Agency-managed) participants. Any enquiries outside this scope may be referred to a relevant provider. If you are uncertain about your eligibility for services, you are welcome to contact AEJ Disability Support for further clarification and guidance.

Limitation of Liability

Disclaimer:
The information provided on this website is for general purposes only and does not constitute personal, medical, or professional advice. While every effort is made to keep information current and accurate, AEJ Disability Support accepts no responsibility for any loss or damage arising from reliance on website content.

Website Use

By using this website, you agree to do so at your own risk and accept the terms of this disclaimer. AEJ Disability Support reserves the right to modify or update content, policies, or this disclaimer at any time without prior notice.

Professional Advice

The information provided on this website is for general informational purposes only and does not constitute clinical or medical professional advice. AEJ Disability Support does not offer medical, therapeutic, or legal advice, and individuals should seek appropriate support or consultation based on their personal needs.

Third-Party Links

This website may include links to other websites or external resources. AEJ Disability Support is not responsible for the content, accuracy, or availability of any third-party websites. Inclusion of such links does not imply endorsement.

ABN & Sole Trader Statement

Business Information
AEJ Disability Support is independently owned and operated as a sole trader.
ABN: 72 648 195 882
Insurance Coverage
AEJ Disability Support maintains current Public Liability Insurance and Professional Indemnity Insurance, providing comprehensive coverage to safeguard both participants and the operation of the business in the delivery of support services.

Your Experience Matters

At AEJ Disability Support, I believe that open and honest feedback helps improve the quality of support I provide. Whether you’re sharing a concern, making a complaint, or offering a suggestion — your voice is valued and taken seriously.

You have the right to speak up if something doesn’t feel right, and you will always be treated with respect and fairness when doing so.

How to Make a Complaint or Give Feedback

You can provide feedback or raise a concern in any way that feels comfortable for you:

• You can communicate with me directly — whether that's in person, by phone, using a communication device, through Auslan, or with support from someone you trust. I will always take the time to understand and support you.

• Send an email to info@aejdisabilitysupport.com.au

• Use the contact form on this website

• If you're unable to make a complaint yourself, a family member, representative, support coordinator, or plan manager can submit a complaint on your behalf.

  All feedback and complaints are handled confidentially, and I aim to resolve concerns promptly, fairly, and respectfully.

If you prefer, you can ask a family member, advocate, or support coordinator to contact me on your behalf.

All feedback and complaints are handled confidentially, and I aim to resolve concerns promptly, fairly, and respectfully.

If You’re Not Satisfied or Need Additional Support

If you are not satisfied with the response you receive, or if you feel uncomfortable raising the concern directly with AEJ Disability Support, you can contact the

NDIS Quality and Safeguards Commission for further support.

You can make an enquiry, provide feedback, or lodge a complaint through the following options:

• Email: enquiries@ndis.gov.au

• Phone: 1800 800 110 (NDIS National Contact Centre)
  (Monday to Friday, 8am – 8pm)

• In Person: Visit your local NDIS office, Local Area Coordinator (LAC), or Early Childhood (EC) partner

• Mail: NDIS, GPO Box 700, Canberra ACT 2601

Accessibility Support:

• If you need an interpreter, call the Translating and Interpreting Service (TIS) on 131 450 and ask to be connected to the NDIS.

• If you have hearing or speech difficulties, contact TTY on 1800 555 677 or the National Relay Service (NRS) on 1800 555 727.

If AEJ Disability Support is unable to resolve your concern, I will always do my best to refer you to an appropriate person or service who can assist.